Operator console: per-courier and per-fleet performance drilldowns, full support conversations, and one-click access to the finance, dispatch and operations views
Operator tooling
The internal operator console now lets an authorized administrator open a full performance drilldown for any individual courier or any fleet - orders over time, delivery and online times, completion and cancellation, cash held by the courier, and honest empty states when there is no data yet. Support tickets can be opened to read the whole conversation with who said what and when. We also added direct links from the console to the existing finance, dispatch and operations views, and a link to webmail. Everything stays behind administrator sign-in.
What changed
- Click any courier to see a real performance drilldown: orders today / last 7 / last 30 days, delivery-status mix, online time, average delivery and pickup time, completion and cancellation, cash collected and cash still held, assigned vehicle, current active delivery, and alerts - with clear 'no data yet' states instead of fake zeros.
- Click any fleet to see an aggregate view: its drivers and a performance ranking, vehicles and how many are in use, orders and revenue over time, cash custody, busy hours, and approval status.
- Open a support ticket to read the full conversation - each message shows the author's role, the time, and whether it is an internal note - alongside status, priority and any linked order.
- Added one-click links from the operator console to the existing finance, dispatch and operations views (opening with the same administrator session), plus a link to webmail.
How we built it safely
- Every new drilldown is read-only and restricted to authorized administrators; signed-out and lower-privilege requests are refused (verified live).
- An independent security review of the new code found no issues - no private identifiers are exposed, there is no way to reach the views without an administrator session, and nothing weakens existing sign-in, permissions or payment protections.
- The full automated test suite passed (754 tests, including new tests for the courier and fleet drilldowns) before the change went live through our safe, gated deploy with a green health check.
- Webmail opens the existing mail app where each mailbox owner signs in with their own credentials - the platform never stores mailbox passwords.
Commit: 1f91b8a