RA DELIVERY GENERAL TERMS OF USE AND CONTRACTING

1. COMPANY IDENTIFICATION

2. DEFINITIONS

For the purposes of these Terms:

"App" means any RA Delivery mobile application or web application.

"Courier" means a person or entity that uses the Platform to provide delivery services or to apply to provide delivery services.

"Customer" or "User" means a person who accesses or uses the Platform to browse, order, request delivery, contact support or use any related service.

"Fleet" means a company or organization that manages or provides couriers, vehicles or delivery operations through or in connection with the Platform.

"Merchant", "Partner", "Restaurant" or "Shop" means a business that offers products or services through the Platform.

"Order" means a request placed through the Platform for products, services, pickup, delivery or related actions.

"Platform" means the RA Delivery website, applications, APIs, portals, dashboards, support tools and related technology.

"Service Area" means the geographic area where RA Delivery services are available at a given time.

"Terms" means these General Terms of Use and Contracting.

"Content" means text, images, menus, product descriptions, reviews, ratings, photographs, messages, files, documents and other materials uploaded, submitted or displayed through the Platform.

3. PURPOSE OF THE PLATFORM

RA Delivery is a technology platform that facilitates access to ordering, pickup, delivery, merchant onboarding, courier onboarding, fleet onboarding, support and related digital services.

Through the Platform, Customers may be able to:

• browse restaurants, shops and other merchants;
• place orders for products or services offered by merchants;
• request delivery, pickup or other available fulfillment options;
• track order status and delivery progress;
• contact support;
• manage account, privacy and communication preferences.

Merchants may be able to:

• apply to become partners;
• manage business information, menus, products, prices, availability and operating hours where enabled;
• receive, accept, reject, prepare or manage orders;
• communicate with RA Delivery, Customers or Couriers for operational purposes;
• access reports, support, onboarding and settlement information where enabled.

Couriers and fleets may be able to:

• apply to provide delivery services;
• manage onboarding information;
• receive or manage delivery assignments where approved;
• update operational status;
• use maps, routing and order status tools;
• communicate with RA Delivery, Customers and Merchants for delivery purposes.

RA Delivery's role may vary depending on the service model, merchant type, delivery model and specific arrangements. In general, RA Delivery provides the Platform and may act as a technological intermediary between Customers, Merchants, Couriers and Fleets. Unless expressly stated otherwise, RA Delivery does not manufacture, prepare or own the products offered by Merchants and is not responsible for the ingredients, allergens, quality, legality or conformity of products offered by Merchants, subject to mandatory consumer protection rules.

4. ELIGIBILITY AND ACCOUNT REGISTRATION

4.1 Minimum age

You must be at least 18 years old to create an account or use the Platform. We may refuse registration, suspend an account or cancel an order if we reasonably believe that a User is under 18 or is using the Platform in breach of these Terms.

4.2 Registration requirements

To use certain Platform features, you may need to create an account or complete an onboarding form. You may be asked to provide:

• name;
• email address;
• phone number;
• delivery address or business address;
• password or Google login authorization;
• payment, billing or invoice details where applicable;
• business, courier or fleet information where applicable;
• consents and confirmations required by law or by the Platform.

You must provide true, accurate, complete and up-to-date information. You must promptly update your information if it changes.

4.3 Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity performed through your account, except where the activity is caused by RA Delivery's fault or by circumstances for which you are not legally responsible.

You must not share your account, password or access token with any third party. You must notify RA Delivery immediately if you suspect unauthorized access, credential theft, account compromise or fraudulent use.

4.4 Google login and third-party authentication

If you register or log in using Google or another third-party identity provider, you authorize RA Delivery to receive the data necessary to create and manage your account, such as your name, email address and account identifier, subject to the Privacy Policy. You remain responsible for securing your third-party account.

4.5 Account suspension or termination

RA Delivery may suspend, restrict or terminate an account where it reasonably believes that:

• the account is used fraudulently, unlawfully or abusively;
• the User provided false or incomplete information;
• the User breaches these Terms, applicable law or Platform policies;
• the account creates a security, payment, fraud, consumer protection or operational risk;
• an authority, court, payment provider or legal obligation requires it.

Where required by law, RA Delivery will provide the relevant notice or explanation.

5. USER OBLIGATIONS

You agree to use the Platform lawfully, responsibly and in good faith. You must not:

• use the Platform for illegal, fraudulent, harmful, abusive or misleading purposes;
• impersonate another person or entity;
• access another person's account;
• interfere with the Platform's operation or security;
• upload viruses, malware, corrupted files or harmful code;
• scrape, reverse engineer, overload or attempt to bypass Platform restrictions;
• infringe intellectual property, privacy, data protection or consumer protection rights;
• harass, threaten, defame or abuse Customers, Couriers, Merchants, Fleets, employees, contractors or support staff;
• place orders for prohibited or restricted products;
• misuse refunds, promotions, vouchers, referral programs or support channels;
• provide false addresses, false map pins, false courier location information or false business details;
• sell, transfer or publish promotional codes except where expressly allowed;
• use the Platform for spam, mass messaging or unauthorized advertising.

RA Delivery may investigate reported abuse and may remove Content, block orders, suspend accounts or report matters to authorities where justified.

6. SERVICE MODELS

6.1 Marketplace model

Customers may order products or services offered by approved Merchants through the Platform. Merchants are responsible for the products and services they offer, including:

• product availability;
• product descriptions;
• prices;
• menu information;
• ingredients and allergens;
• packaging;
• legal compliance;
• tax and consumer obligations applicable to their products.

RA Delivery may facilitate ordering, payment status, support, delivery coordination and communication, but Merchant obligations remain with the Merchant unless RA Delivery expressly assumes responsibility for a specific product or service.

6.2 Delivery by RA Delivery couriers or fleets

Where delivery is performed through Couriers or Fleets connected to the Platform, RA Delivery may facilitate the assignment, status updates, route, ETA and support process. Delivery times are estimates and may vary due to merchant preparation, traffic, weather, courier availability, address accuracy, demand, force majeure or other operational factors.

6.3 Delivery by the Merchant

In some cases, delivery may be performed by the Merchant or its own courier team. In such cases, the Merchant is responsible for delivery execution, tracking and delivery incidents, unless otherwise stated in the order flow.

6.4 Pickup

Where pickup is available, Customers may place an order and collect it directly from the Merchant. The Customer is responsible for arriving at the pickup location during the communicated time window and presenting the order reference where required.

6.5 Scheduled delivery

Where scheduled delivery is available, the Customer may select a future delivery time slot. Availability depends on Merchant hours, courier/fleet capacity, service area and operational constraints. RA Delivery may reject or adjust a scheduled order if the selected slot is unavailable, invalid or affected by operational issues.

6.6 Courier or parcel delivery services

If RA Delivery offers dedicated courier or parcel delivery services, the User must provide accurate pickup and delivery addresses, recipient information, item details and any instructions required for safe delivery. The User is responsible for ensuring that the item is lawful, safe, properly packed and allowed under these Terms.

7. ADDRESSES, MAP PINS AND GEOLOCATION

The User is responsible for providing accurate pickup and delivery information, including:

• written address;
• map pin;
• phone number;
• access instructions;
• delivery notes;
• floor, apartment, intercom or building details.

Costs, delays, failed deliveries or incidents caused by incorrect addresses, wrong map pins or incomplete instructions may be borne by the User, subject to mandatory consumer protection rules.

If you allow geolocation, RA Delivery may use your location to suggest addresses, show nearby Merchants, support order tracking or facilitate delivery. Customers may disable location permission in their device settings. Couriers may need location permission while online, on shift or assigned to a delivery.

8. PRODUCTS, MERCHANT CONTENT, ALLERGENS AND REVIEWS

8.1 Merchant information

Product descriptions, prices, photos, menus, ingredients, allergens, stock status and availability may be provided by Merchants. RA Delivery may review or moderate such information, but unless stated otherwise, Merchants remain responsible for its accuracy and legality.

Photos may be illustrative and the delivered product may differ in appearance.

8.2 Allergens and food safety

Merchants are responsible for providing accurate ingredient and allergen information where required. Customers with allergies or dietary restrictions should review Merchant information and may include notes in the order. RA Delivery cannot guarantee that a Merchant can satisfy all allergy-related requests and is not a medical or nutrition provider.

8.3 Reviews and user-generated content

RA Delivery may allow Users to submit ratings, reviews, photos or comments. Reviews must be lawful, truthful, relevant and not abusive, discriminatory, defamatory, obscene, misleading or harmful.

RA Delivery may moderate, remove or restrict reviews and other Content where it reasonably believes that the Content violates these Terms, applicable law, third-party rights or Platform policies.

By submitting Content, you grant RA Delivery a non-exclusive, worldwide, royalty-free license to use, display, reproduce, adapt, publish and distribute that Content for Platform operation, promotion, moderation and improvement, to the extent permitted by law. You remain responsible for Content you submit.

9. ECONOMIC TERMS

9.1 Prices

The Platform may display:

• product prices;
• delivery fees;
• service fees;
• small order fees;
• packaging fees;
• tips;
• promotional discounts;
• deposit-return amounts;
• taxes where applicable.

The final price shown before order confirmation is the price payable by the Customer, subject to any variation permitted by these Terms or by law.

9.2 Merchant prices

Merchants set prices for their own products and services. Prices may differ from in-store prices. Merchants are responsible for price accuracy and for any legally required disclosures. RA Delivery may remove or correct inaccurate product information where detected.

9.3 Service and delivery fees

RA Delivery may charge service fees, delivery fees, small order fees or other fees shown before confirmation. Fees may vary based on distance, time, demand, courier availability, Merchant category, weather, operational constraints or promotions.

9.4 Tips

Customers may choose to leave a tip for a Courier and/or Merchant where the feature is available. Tips are voluntary. RA Delivery may offer preset or custom tip options. Any recurring tip preference must be clearly shown and changeable by the Customer.

9.5 Payment methods

Available payment methods may include:

• cash on delivery;
• card payments;
• wallet, voucher or promo credit;
• other methods shown in the Platform.

Some payment methods may be unavailable depending on the area, Merchant, account status or risk controls.

RA Delivery does not intend to store full payment card numbers. If card payments are enabled, card data should be processed by payment service providers. RA Delivery may receive payment status, identifiers or tokenized references.

9.6 Failed payments

If payment cannot be collected, RA Delivery may:

• ask the User to select another payment method;
• block or restrict the account until payment is resolved;
• cancel the order;
• take reasonable steps to recover outstanding amounts.

9.7 Invoices and receipts

Customers may receive electronic receipts, invoices or order confirmations by email or in the account area. Where an invoice is required, the User must provide accurate billing information before placing the order or within any deadline shown in the Platform.

Merchants, Couriers and Fleets are responsible for their own tax and invoicing obligations unless a separate agreement states otherwise.

10. REFUNDS, CANCELLATIONS AND RETURNS

10.1 Customer cancellation

A Customer may cancel an order according to the status shown in the Platform. Cancellation may be free if the Merchant and/or Courier has not started processing the order. After the Merchant accepts or starts preparing the order, or after a Courier accepts the delivery, cancellation fees may apply.

The Platform may show the applicable cancellation cost before the Customer confirms cancellation.

10.2 Cancellation by RA Delivery or Merchant

RA Delivery or a Merchant may cancel an order if:

• products are unavailable;
• the address is outside the service area;
• the Merchant is closed;
• payment fails;
• the User is unreachable;
• delivery cannot be completed;
• the order appears fraudulent or unlawful;
• force majeure or operational constraints make fulfillment impossible.

Where payment has been made and cancellation is not caused by the Customer's fault, RA Delivery will take reasonable steps to release, reverse or refund the applicable amount according to the payment method and legal requirements.

10.3 Refunds

Refunds may be issued where legally required, where the Merchant accepts responsibility, where RA Delivery determines that a refund is appropriate, or where the Platform's refund policy applies.

Refunds may be:

• full or partial;
• monetary or promotional credit, where legally permitted;
• manual review or payment-provider refund, depending on payment method;
• subject to fraud checks, order evidence and Merchant response.

For cash on delivery, refunds may be handled through manual review, credit, voucher, bank transfer or another method communicated by RA Delivery.

RA Delivery may reject refund requests that are fraudulent, abusive, unsupported or made outside applicable time limits.

10.4 Right of withdrawal

Where Romanian or EU consumer law grants a right of withdrawal, Consumers may exercise it according to applicable law. However, certain products and services may be excluded, including, without limitation:

• food and products likely to deteriorate or expire rapidly;
• sealed goods that cannot be returned for health or hygiene reasons after unsealing;
• customized or personalized products;
• products inseparably mixed with other items after delivery;
• digital content where performance began with prior consent and acknowledgment of loss of withdrawal right;
• services fully performed with the consumer's prior consent where applicable;
• other legally excluded categories.

For products sold by Merchants, the Merchant's return policy and applicable consumer law apply. RA Delivery may assist in communication and support but the Merchant remains responsible for product conformity and return decisions unless RA Delivery is legally responsible in a specific case.

10.5 Complaints and evidence

For missing, incorrect, damaged or defective items, Customers should contact RA Delivery support as soon as possible after delivery and provide sufficient evidence, such as photos, order number and description of the issue.

11. ROMANIAN DEPOSIT-RETURN SYSTEM (SGR)

Romania operates a deposit-return system for certain beverage packaging. Where products subject to the SGR system are sold through the Platform, the applicable guarantee/deposit may be shown separately where required.

Customers are responsible for returning eligible packaging to authorized return points according to the SGR rules. RA Delivery is not responsible for a Merchant's refusal to refund a deposit except where RA Delivery is legally responsible or directly operates the relevant return process.

12. PROMOTIONS, VOUCHERS AND REFERRALS

RA Delivery may offer discounts, promo codes, vouchers, referral rewards, free delivery campaigns, credits or other promotions.

Promotions:

• may be limited by area, time, account, device, payment method, Merchant, category, order value or first-order status;
• may not be transferable or redeemable for cash;
• may not be combined with other promotions unless stated;
• may expire according to their terms;
• may be withdrawn, corrected or cancelled in case of error, abuse, fraud or unlawful use.

Referral links must not be posted on public coupon sites, sold, traded, mass-distributed or used to create fake or duplicate accounts. RA Delivery may cancel credits and suspend accounts where referral abuse is detected.

13. SUBSCRIPTIONS AND MEMBERSHIP SERVICES

RA Delivery may offer optional membership, loyalty or subscription services such as free-delivery plans, premium offers or partner benefits. Such services are available only if expressly activated in the Platform and are governed by specific terms shown before subscription.

If no membership service is active, no subscription fee applies.

Any subscription service must clearly display:

• price;
• billing period;
• renewal rules;
• cancellation method;
• eligibility conditions;
• minimum order value;
• distance/category limitations;
• refund rules;
• trial rules, if any.

14. PROHIBITED AND RESTRICTED PRODUCTS

Users must not request, order, sell, transport or deliver products that are illegal, unsafe, prohibited, restricted or inconsistent with these Terms.

Examples include:

• illegal drugs, controlled substances and related accessories;
• weapons, firearms, ammunition, explosives, pyrotechnics or dangerous materials;
• stolen, counterfeit, unauthorized or illegal goods;
• human organs, bodily fluids or human remains;
• child exploitation materials or illegal pornographic content;
• goods that infringe intellectual property rights;
• hacking, cracking or circumvention tools;
• regulated wildlife, protected species or prohibited plants;
• hazardous chemicals, toxic, flammable, corrosive or radioactive substances;
• illegal gambling materials;
• products requiring licenses that are not held by the Merchant or sender;
• offensive, extremist, terrorist or hate-promoting materials;
• cash, securities, high-value negotiable instruments or valuables where prohibited by Platform policy;
• prescription medicines, unless and only to the extent allowed by law and expressly supported by the Platform;
• any product whose sale, possession, purchase, transport or delivery is prohibited by Romanian law, EU law or local rules.

RA Delivery may refuse, cancel, suspend or report orders involving prohibited or restricted goods.

15. ALCOHOL, TOBACCO AND AGE-RESTRICTED PRODUCTS

RA Delivery may restrict or prohibit alcohol, tobacco, nicotine, vaping or other age-restricted products. Where such products are available, Customers must meet the legal age and legal requirements for purchase and delivery.

RA Delivery, Merchants or Couriers may request age verification and may refuse delivery where the recipient cannot prove legal age or where delivery is unlawful. If delivery is refused due to the Customer's breach or failure to verify age, the Customer may be charged according to applicable law and Platform policy.

16. PHARMACY, HEALTH AND REGULATED PRODUCTS

RA Delivery does not provide medical advice. Pharmacy, medicine, medical device or health-related product availability may be restricted by law and Platform policy.

Prescription medicines must not be ordered or delivered unless expressly permitted by applicable law and supported by the Platform through a lawful process. For non-prescription products or para-pharmacy products, the Merchant or pharmacy remains responsible for legal compliance, product information and professional advice where required.

17. COURIER AND FLEET TERMS

Couriers and Fleets using RA Delivery must:

• provide accurate onboarding information;
• comply with applicable law, traffic rules and safety obligations;
• use the Platform only when authorized and approved;
• maintain required licenses, insurance, vehicle condition and legal status where applicable;
• not falsify location, status, documents, delivery progress or proof of delivery;
• treat Customers, Merchants and RA Delivery personnel respectfully;
• follow operational instructions shown in the Platform.

RA Delivery may suspend courier or fleet access for safety, fraud, legal, performance, security or policy reasons.

Specific courier or fleet contracts may supplement or override this section where expressly agreed.

18. MERCHANT TERMS

Merchants using RA Delivery must:

• provide accurate company, contact, tax and location information;
• maintain accurate menus, prices, products, descriptions, photos, ingredients and allergen information;
• comply with food safety, consumer protection, tax, invoicing, licensing and advertising laws;
• prepare orders safely and within reasonable times;
• accept, reject or update orders honestly;
• handle returns, complaints and refunds according to applicable law;
• not sell prohibited or restricted products;
• cooperate with RA Delivery in support, disputes, fraud prevention and legal compliance.

Specific merchant agreements may supplement or override this section where expressly agreed.

19. CONTENT MODERATION

RA Delivery may remove, restrict, block or moderate Content where it reasonably believes that the Content:

• is illegal;
• infringes third-party rights;
• is fraudulent, misleading or abusive;
• is discriminatory, hateful, violent or offensive;
• contains personal data of others without authorization;
• violates these Terms or Platform policies;
• creates safety, operational, legal or reputational risk.

Users may report illegal or harmful Content through support channels. RA Delivery will review reports and take appropriate action where justified.

20. PLATFORM AVAILABILITY AND UPDATES

RA Delivery may update, modify, suspend or discontinue any part of the Platform, features, content, user interface, service model or policies at any time, subject to applicable law and prior notice where required.

RA Delivery does not guarantee uninterrupted or error-free availability. The Platform may be affected by maintenance, technical issues, third-party services, network failures, force majeure, cyber incidents, legal restrictions or other factors beyond RA Delivery's control.

21. INTELLECTUAL PROPERTY

RA Delivery and/or its licensors own or hold rights to the Platform, software, design, brand, logo, texts, graphics, code, databases, workflows and other materials provided by RA Delivery.

Users may not copy, modify, distribute, sell, reverse engineer, scrape, reproduce, exploit or create derivative works from the Platform except where expressly allowed by law or by written authorization from RA Delivery.

Merchants, Users, Couriers and Fleets retain rights to Content they provide, but grant RA Delivery the rights necessary to operate, display, process, moderate, promote and improve the Platform and related services.

22. THIRD-PARTY SERVICES

The Platform may use or link to third-party services, including:

• maps and geocoding providers;
• payment processors;
• Google login;
• email and communications providers;
• CRM and support tools;
• app stores;
• analytics and monitoring providers;
• merchant or courier systems.

Third-party services may have their own terms and privacy policies. RA Delivery is not responsible for third-party services that are not under its control, except as required by law.

23. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer rights.

To the maximum extent permitted by law:

• RA Delivery is not responsible for Merchant products, ingredients, allergens, quality, conformity or stock, except where legally responsible;
• RA Delivery is not responsible for incorrect information provided by Users, Merchants, Couriers or Fleets;
• estimated delivery times are indicative;
• RA Delivery is not responsible for delays or failures caused by incorrect addresses, missing instructions, unavailable recipients, traffic, weather, Merchant delays, courier unavailability, force majeure or third-party failures;
• RA Delivery is not responsible for unauthorized account use caused by the User's breach of account-security obligations;
• RA Delivery's liability for indirect, incidental or consequential loss is limited to the extent permitted by law.

24. CUSTOMER SUPPORT AND DISPUTE RESOLUTION

Customers may contact support through the Platform or by email:

RA Delivery may mediate disputes between Customers, Merchants, Couriers and Fleets where reasonably possible, but this does not remove the legal responsibility of the party that sold, prepared, delivered or handled the relevant product or service.

Consumers may also contact the Romanian consumer protection authority or use available alternative dispute resolution mechanisms.

The former European Online Dispute Resolution (ODR) Platform has been discontinued. Consumers in the EU may use alternative dispute resolution mechanisms and national consumer protection channels available under applicable law.

25. PRIVACY AND DATA PROTECTION

RA Delivery processes personal data according to its Privacy Policy, available on the Platform. The Privacy Policy explains what data is collected, why it is processed, who receives it, how long it is kept, how data is protected and how Users can exercise their rights.

26. CHANGES TO THESE TERMS

RA Delivery may update these Terms from time to time. Where required by law, RA Delivery will notify Users of material changes through the Platform, email or other appropriate means.

The date at the top of this document shows when the Terms were last updated. Continued use of the Platform after changes become effective means acceptance of the updated Terms, to the extent permitted by law.

27. SEVERABILITY

If any provision of these Terms is found invalid, illegal or unenforceable, the remaining provisions will remain valid and enforceable. The invalid provision will be replaced or interpreted to achieve, as far as legally possible, the intended purpose.

28. GOVERNING LAW AND JURISDICTION

These Terms are governed by Romanian law, unless mandatory consumer protection rules require otherwise.

Disputes will be submitted to the competent courts under applicable Romanian law, without prejudice to mandatory consumer rights and any legally available alternative dispute resolution procedures.

29. CONTACT

SPECIAL TERMS — REFERRAL PROGRAM

These Special Referral Terms apply only if RA Delivery activates a referral program in the Platform.

1. Referral program

RA Delivery may allow existing Users to invite new Users through a referral link or code. Referral rewards may be granted to the referrer, the referred user or both, according to the offer displayed in the Platform.

2. Eligibility

Referral rewards may be limited by:

• country, city or service area;
• first order only;
• minimum order value;
• Merchant or category;
• payment method;
• account age;
• fraud checks;
• campaign period;
• one reward per valid new user.

3. Prohibited referral use

Users must not:

• create fake accounts;
• refer themselves;
• sell referral codes;
• publish referral codes on public coupon sites unless allowed;
• use bots, scripts or automated registration;
• exploit referral rules abusively.

RA Delivery may cancel rewards, restrict accounts or recover credits where abuse is detected.

4. Changes

RA Delivery may modify, suspend or end a referral campaign at any time, subject to applicable law and the terms shown to Users.

SPECIAL TERMS — BUSINESS DELIVERY SERVICES

These Business Delivery Terms apply only if RA Delivery activates business pickup/delivery services for companies or professionals.

1. Service

A business user may request pickup and delivery from one or more pickup points to one or more delivery addresses, according to the service types available in the Platform.

2. User responsibility

The business user is responsible for:

• lawful items;
• accurate pickup and delivery information;
• proper packaging;
• recipient availability;
• compliance with applicable rules;
• payment of applicable fees.

3. Fees

Fees may be calculated based on distance, time, service type, demand, number of stops, waiting time, return trips or other factors shown before confirmation.

4. Failed delivery

If the recipient is unavailable or delivery cannot be completed due to incorrect information or circumstances attributable to the user, additional return, waiting or redelivery fees may apply.

SPECIAL TERMS — FOOD WASTE / SURPLUS FOOD PROGRAM

These terms apply only if RA Delivery activates a food surplus or food rescue feature.

1. Purpose

The feature may allow Customers to purchase surplus food or discounted food packages from Merchants in order to reduce food waste.

2. Merchant responsibility

The Merchant is responsible for:

• product safety;
• ingredients and allergen information;
• legal compliance;
• packaging;
• freshness and suitability for consumption;
• accurate description of the offer.

3. Mystery or mixed packages

If the exact content is not disclosed before purchase, this must be clearly communicated before order confirmation. Customers with allergies or dietary restrictions should not order undisclosed mixed packages unless the Merchant can provide sufficient information.

4. Pickup or delivery

Food surplus orders may be available for pickup, delivery or both, depending on Merchant and Platform availability.

SPECIAL TERMS — THIRD-PARTY MEAL VOUCHERS OR BENEFITS

These terms apply only if RA Delivery integrates third-party meal vouchers, benefit cards or similar payment/benefit systems.

1. Third-party provider

The benefit system is operated by the relevant third-party provider. RA Delivery may provide only the technical integration.

2. Eligibility and restrictions

The User is responsible for using the benefit system lawfully and according to the provider's rules. Benefits may be restricted to food products, certain Merchants, certain values or other legal limits.

3. Payment issues

RA Delivery is not responsible for outages, rejection, balance errors or technical issues of the third-party provider, except where caused by RA Delivery's own fault.

4. Refunds

Refunds for orders paid with third-party benefits may be subject to the provider's own rules and may not be available in cash.