Create ticket
Open a support ticket for an order or an account issue.
Open a ticketHelp
Need help?
Pick the right topic below or email us at [email protected].
Order issue
Missing, wrong or late order: send us the details.
Report an orderAccount issue
Sign-in, personal data or account deletion.
Go to accountRefund request
See the cancellation policy and how to request a refund.
Cancellation and refundsFrequently asked questions
How long does delivery take?
The estimated time shows on every restaurant before you order and updates live after checkout. You can watch the courier on the map.
How do I pay?
By card online or cash on delivery. Cards are processed by an authorized payment partner; RA DELIVERY never stores your card number.
How do refunds work?
Cancel before the restaurant accepts and the refund is full. Missing or wrong items trigger a partial refund. The status shows in your order history.
How do I delete my account?
From your account under Privacy, or by writing to [email protected]. Access is blocked immediately and data is deleted or anonymized within 90 days.