Questions before you order

How do I order?

Choose a package on the pricing page and pay by card through Stripe. Your account is created once the payment is confirmed, and you receive instructions for sending your brief and domain details. If you have questions first, send a request through the contact form or email support@radelivery.com; we reply within one business day.

Which payment methods do you accept?

Card payments processed securely by Stripe. We do not see or store your full card details; Stripe handles them. Essential and Professional can be paid as 24 months upfront or monthly, and Digital Office Premium is a one-time €6,000 price. Prices exclude VAT and sales taxes.

Who owns the text, images and domain?

Your content stays yours: the text we write from your brief, the images you supply and the information about your business. If you already own a domain, it stays with your current registrar unless you choose to move it. Terms for domain registrations made through us, and for the service as a whole, are set out on our Terms page and in your order confirmation.

Can I send my material in pieces?

You can, but it slows things down. The service is quickest when you send one complete brief with logo, photos and service details together. If something is not ready, tell us and we can launch without that section and add it later.

Can you move my domain and email from my current provider?

Yes. We record all existing DNS records first, create the new mailboxes, copy mail where the old provider allows it and switch at a planned time. If the domain is held by a former designer, you may need to request the transfer code from them or the registrar.

How do you handle personal data?

We use the business information you send only to build and run your site and email. Our own sites use no advertising or analytics cookies. Details of what we collect, why, how long we keep it and which processors are involved, such as Stripe for card payments, are in our privacy policy.

How do I cancel?

Cancellation, renewal and refund terms are set out on our Terms page and in the confirmation you receive when you order. Please read them before paying, especially the difference between the 24-month upfront and monthly billing options; if anything is unclear, email us and we will explain in writing.

Can I update the site myself after launch?

On Professional and Digital Office Premium, yes: you can edit text, images and articles in the editor. On Essential, changes after the revision round are handled through optional maintenance (€9.75/month) or by upgrading to Professional, which adds unlimited pages, a blog and email on your domain.

Do you work with businesses in the United States?

This site serves businesses outside the United States. The service is delivered entirely remotely, so location within that market does not matter, and all communication is by email. If your business is based in the United States, please contact us anyway and we will tell you whether we can help or where to look instead.

What does radelivery.com not do?

We do not guarantee search rankings or AI citations, sell to consumers, run advertising campaigns, invent reviews or credentials, or provide legal or tax advice. Custom platforms and apps are possible but scoped and quoted separately, not sold off the shelf.